Contact
Please use following contacts for different requests you might have:
[email protected] - Connect API team: questions about technical details, issues with integration
[email protected] - Payment Operations team: specific payment related matters, payment confirmations, tracing of payments
[email protected] - Relationship Managers team: general onboarding and relationship questions, contractual and legal matters, general billing
When submitting support requests for technical help or incident resolving, please follow these guidelines:
Specify the involved services
Specify the timeframe - when exactly did the issue occur, problematic payment was initiated etc.
Provide request and response ID's that help us trace the issue. Best option is the Message-Request-Id and Message-Response-Id header values mentioned here.
Provide exact error messages you received or additional logs you have related to the issue.
Providing this valuable information and details helps us resolve your questions faster and better!
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