Contact
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Please use following contacts for different requests you might have:
connect@lhv.ee - Connect API team: questions about technical details, issues with integration
fpsoprations@lhv.ee - Payment Operations team: specific payment related matters, payment confirmations, tracing of payments
fi-support@lhv.co.uk - Relationship Managers team: general onboarding and relationship questions, contractual and legal matters, general billing
When submitting support requests for technical help or incident resolving, please follow these guidelines:
Specify the involved
Specify the timeframe - when exactly did the issue occur, problematic payment was initiated etc.
Provide request and response ID's that help us trace the issue. Best option is the Message-Request-Id and Message-Response-Id header values mentioned .
Provide exact error messages you received or additional logs you have related to the issue.
Providing this valuable information and details helps us resolve your questions faster and better!