Support

Contact Channels

• [email protected] – Connect API Team

  Technical questions related to API integration, implementation details, and issue investigation.

• [email protected] – Payment Operations Team

  Payment-related matters, including payment confirmations, investigations, and payment tracing.

• [email protected] – Relationship Management Team

  General onboarding and relationship matters, contractual and legal topics, and billing-related questions.

Submitting Technical or Incident Requests

To ensure faster and more accurate resolution of technical inquiries or incident reports, the following information should be included:

• Involved service(s)

• Exact timeframe of the issue (e.g. when the payment was initiated or when the error occurred)

• Relevant request and response identifiers to support investigation, preferably Message-Request-Id and Message-Response-Id header values

• Exact error messages received and any relevant logs

Providing complete and precise information significantly improves investigation speed and resolution quality.