# Support

#### Contact Channels

* **<connect@lhv.com>** – Connect API Team

  Technical questions related to API integration, implementation details, and issue investigation.
* **<operations@lhv.com>** – Payment Operations Team

  Payment-related matters, including payment confirmations, investigations, and payment tracing.
* **<fi-support@lhv.com>** – Relationship Management Team

  General onboarding and relationship matters, contractual and legal topics, and billing-related questions.

#### Submitting Technical or Incident Requests

To ensure faster and more accurate resolution of technical inquiries or incident reports, the following information should be included:

* Involved service(s)
* Exact timeframe of the issue (e.g. when the payment was initiated or when the error occurred)
* Relevant request and response identifiers to support investigation, preferably Message-Request-Id and Message-Response-Id header values
* Exact error messages received and any relevant logs

Providing complete and precise information significantly improves investigation speed and resolution quality.