# Contact

Please use following contacts for different requests you might have:

* **connect@lhv.ee** - Connect API team: questions about technical details, issues with integration
* **fpsoprations@lhv.ee** - Payment Operations team: specific payment related matters, payment confirmations, tracing of payments
* **fi-support@lhv.co.uk** - Relationship Managers team: general onboarding and relationship questions, contractual and legal matters, general billing

When submitting support requests for technical help or incident resolving, please follow these guidelines:

* Specify the involved [services](https://partners.lhv.ee/connect/#connect-services)
* Specify the timeframe - when exactly did the issue occur, problematic payment was initiated etc.
* Provide request and response ID's that help us trace the issue. Best option is the Message-Request-Id and Message-Response-Id header values mentioned [here](https://partners.lhv.ee/connect/#messaging).
* Provide exact error messages you received or additional logs you have related to the issue.

Providing this valuable information and details helps us resolve your questions faster and better!
