Contact

Please use following contacts for different requests you might have:

• [e-mail] - Connect API team: questions about technical details, issues with integration

• [e-mail] - Payment Operations team: specific payment related matters, payment confirmations, tracing of payments

• [e-mail] - Relationship Managers team: general onboarding and relationship questions, contractual and legal matters, general billing

When submitting support requests for technical help or incident resolving, please follow these guidelines:

• Specify the involved services

• Specify the timeframe - when exactly did the issue occur, problematic payment was initiated etc.

• Provide request and response ID's that help us trace the issue. Best option is the Message-Request-Id and Message-Response-Id header values mentioned here.

• Provide exact error messages you received or additional logs you have related to the issue.

Providing this valuable information and details helps us resolve your questions faster and better!